Marijn Janssen

Marijn Janssen is an associate professor within the Information and Communication Technology section and Director of the interdisciplinary SEPAM Master program of the Faculty of Technology, Policy and Management at Delft University of Technology. He has been a consultant for the Ministry of Justice and received a PhD in information systems (2001). He serves on several editorial boards and is involved in the organization of a number of conferences. He published over 100 refereed publications.

Publications

A Systematic Literature Review on the Use of Games for Attitude Change: Searching for Factors Influencing Civil Servants' Attitudes
Fernando Kleiman, Sebastiaan Meijer, Marijn Janssen. © 2023. 22 pages.
Governments are increasingly using games for civic engagement, decision making, and education. Serious gaming is a type of game that has often been advocated as a means for...
An Evaluation Framework for the Impact of Digitalization on the Quality of Governance: Evidence From Indonesia
Darusalam Darusalam, Marijn Janssen, Jamaliah Said, Zuraidah Mohd Sanusi, Normah Omar. © 2023. 21 pages.
The goal is to develop an evaluation framework for the quality of governance (QoG) and to evaluate the impact of government digitalization on the QoG for Indonesia. The study...
Citizen Engagement With Open Government Data: A Systematic Literature Review of Drivers and Inhibitors
Arie Purwanto, Anneke Zuiderwijk, Marijn Janssen. © 2022. 28 pages.
Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services...
The Influence of ICT on the Control of Corruption: A Study Using Panel Data From ASEAN Countries
Darusalam Darusalam, Marijn Janssen, Kazi Sohag, Normah Omar, Jamaliah Said. © 2021. 16 pages.
Corruption might occur in many places within the government. Information and Communication Technology (ICT) can be used to create a more open and transparent government enabling...
Citizen Engagement With Open Government Data: A Systematic Literature Review of Drivers and Inhibitors
Arie Purwanto, Anneke Zuiderwijk, Marijn Janssen. © 2020. 25 pages.
Citizen engagement with open government data (OGD) can enhance the effectiveness of governments and improve not only the quality of public policy making but also public services...
A Systematic Literature Review on the Use of Games for Attitude Change: Searching for Factors Influencing Civil Servants' Attitudes
Fernando Kleiman, Sebastiaan Meijer, Marijn Janssen. © 2020. 20 pages.
Governments are increasingly using games for civic engagement, decision making, and education. Serious gaming is a type of game that has often been advocated as a means for...
A Unified Smart City Model (USCM) for Smart City Conceptualization and Benchmarking
Leonidas Anthopoulos, Marijn Janssen, Vishanth Weerakkody. © 2019. 18 pages.
Smart cities have attracted an extensive and emerging interest from both science and industry with an increasing number of international examples emerging from all over the...
A Unified Smart City Model (USCM) for Smart City Conceptualization and Benchmarking
Leonidas Anthopoulos, Marijn Janssen, Vishanth Weerakkody. © 2018. 18 pages.
Smart cities have attracted an extensive and emerging interest from both science and industry with an increasing number of international examples emerging from all over the...
A Research Roadmap to Advance Data Collaboratives Practice as a Novel Research Direction
Iryna Susha, Theresa A. Pardo, Marijn Janssen, Natalia Adler, Stefaan G. Verhulst, Todd Harbour. © 2018. 11 pages.
An increasing number of initiatives have emerged around the world to help facilitate data sharing and collaborations to leverage different sources of data to address societal...
A Reference Architecture for Context-Aware Intelligent Traffic Management Platforms
Zeenat Rehena, Marijn Janssen, Samiran Chattopadhyay. © 2018. 15 pages.
Smart cities have been heralded for improving traffic management by utilizing data for making better traffic management decisions. Multi-sided platforms collect data from sensors...
A Synthesised Stage Model for Collaborative Public Service Platforms
Aulia Zulfa, Bram Klievink, Mark de Reuver, Marijn Janssen. © 2016. 18 pages.
Collaboration between government, the private sector and citizens is deemed critical to further improve the quality and effectiveness of public services. However, the stage...
A Unified Smart City Model (USCM) for Smart City Conceptualization and Benchmarking
Leonidas Anthopoulos, Marijn Janssen, Vishanth Weerakkody. © 2016. 17 pages.
Smart cities have attracted an extensive and emerging interest from both science and industry with an increasing number of international examples emerging from all over the...
Exploring the Factors Influencing the Adoption of Open Government Data by Private Organisations
Maaike Kaasenbrood, Anneke Zuiderwijk, Marijn Janssen, Martin de Jong, Nitesh Bharosa. © 2015. 18 pages.
Governments are increasingly opening their datasets, allowing use. Drawing on a multi-method approach, this paper develops a framework for identifying factors influencing the...
Exploring the Factors Influencing the Adoption of Open Government Data by Private Organisations
Maaike Kaasenbrood, Anneke Zuiderwijk, Marijn Janssen, Martin de Jong, Nitesh Bharosa. © 2015. 18 pages.
Governments are increasingly opening their datasets, allowing use. Drawing on a multi-method approach, this paper develops a framework for identifying factors influencing the...
International Journal of Public Administration in the Digital Age (IJPADA)
Manuel Pedro Rodríguez Bolívar. Est. 2014.
The International Journal of Public Administration in the Digital Age (IJPADA) seeks to examine both the impact of information technology (IT) on public and nonprofit...
From Software-Based To Knowledge-Based Policy Implementation and Compliance
Yiwei Gong, Marijn Janssen. © 2014. 20 pages.
Law-making is inextricably bound up with the developments of e-government. Yet translating legislation into administrative processes and services has been extremely complex...
Integrating Semantic Web and Software Agents: Exchanging RIF and BDI Rules
Yiwei Gong, Sietse Overbeek, Marijn Janssen. © 2013. 18 pages.
Software agents and rules are both used for creating flexibility. Exchanging rules between Semantic Web and agents can ensure consistency in rules and support easy updating and...
Transforming Public-Private Networks: An XBRL-Based Infrastructure for Transforming Business-to-Government Information Exchange
Niels de Winne, Marijn Janssen, Nitesh Bharosa, Remco van Wijk, Joris Hulstijn. © 2013. 11 pages.
Companies are required by law to report all kinds of information to various public agencies. Since most public agencies are autonomous and define their information demands...
Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach
Nitesh Bharosa, Marijn Janssen, Satiesh Bajnath. © 2013. 16 pages.
Driven by the rising customer expectations and decreasing budgets, organizations are searching for means to improve service encounters with their citizens and businesses....
Critical Success Factors for E-Government Infrastructure Implementation
Marijn Janssen, Mark Borman. © 2013. 16 pages.
Effective digital government infrastructures are needed to support the policy and strategy of governments. ICT Infrastructures provide generic functionalities that are shared and...
Integrating Semantic Web and Software Agents: Exchanging RIF and BDI Rules
Yiwei Gong, Sietse Overbeek, Marijn Janssen. © 2012. 18 pages.
Software agents and rules are both used for creating flexibility. Exchanging rules between Semantic Web and agents can ensure consistency in rules and support easy updating and...
Value Sensitive Transfer (VST) of Systems Among Countries: Towards a Framework
Malik Aleem Ahmed, Marijn Janssen, Jeroen van den Hoven. © 2012. 17 pages.
Systems like large technical and operational networks are necessary in modern societies, yet they are costly and time-consuming to develop. Instead of countries and organizations...
Architectures for Enabling Flexible Business Processes: A Research Agenda
Sietse Overbeek, Yiwei Gong, Marijn Janssen. © 2012. 19 pages.
For decades, information systems have been designed for controlling and managing business processes. In the past, these systems were often monolithic in nature and not made for...
Demand-driven Development of Service Compositions in Organizational Networks
Ralph Feenstra, Marijn Janssen, Sietse Overbeek. © 2012. 15 pages.
Organizational collaborate more and more in organizational networks to remain competitive. New systems can be created by assembling a set of elementary services provided by...
A Stakeholder Analysis of Business-to-Government Information Sharing: The Governance of a Public-Private Platform
Bram Klievink, Marijn Janssen, Yao-Hua Tan. © 2012. 11 pages.
ICT enables business-to-government (b-to-g) information exchange, which can be used to enhance control and compliance by businesses. However, sharing information can cause...
Foreword
Marijn Janssen. © 2011. 2 pages.
This Foreword is included in the book Adoption, Usage, and Global Impact of Broadband Technologies: Diffusion, Practice and Policy.
A Reference Architecture for Interoperable and Adaptive Processes
Marijn Janssen, Brian Snijders, Frits Herkemij. © 2011. 18 pages.
The handling of subsidy applications typically crosses several departments and organizations, each of them having their own heterogeneous applications and processes. As such, the...
Modeling and Describing an Ontological Knowledge Framework for Integrated Public Service Delivery
Sietse Overbeek, Marijn Janssen, Patrick van Bommel. © 2011. 16 pages.
Public organizations are moving away from their practice to supply common, non-electronic services by becoming more demand-driven and orientating on e-service delivery. The...
Integrating Public and Private Services: Intermediaries as a Channel for Public Service Delivery
Bram Klievink, Marijn Janssen. © 2011. 12 pages.
The advent and widespread use of the Internet enables governments to connect directly to citizens and businesses. This results in a decrease of the transaction costs and a...
E-Services for Managing and Orchestrating Organizational Networks
Marijn Janssen. © 2011. 15 pages.
Organizations increasingly cooperate in organizational networks to remain competitive. Electronic intermediaries can provide all kinds of e-services to support the creation and...
Integrating Semantic Web and Software Agents: Exchanging RIF and BDI Rules
Yiwei Gong, Sietse Overbeek, Marijn Janssen. © 2011. 17 pages.
Software agents and rules are both used for creating flexibility. Exchanging rules between Semantic Web and agents can ensure consistency in rules and support easy updating and...
Transforming Public-Private Networks An XBRL-Based Infrastructure for Transforming Business-to-Government Information Exchange
Niels de Winne, Marijn Janssen, Nitesh Bharosa, Remco van Wijk, Joris Hulstijn. © 2011. 11 pages.
Companies are required by law to report all kinds of information to various public agencies. Since most public agencies are autonomous and define their information demands...
Architectural Model for Supply Chain Orchestration and Management
Marijn Janssen. © 2010. 9 pages.
In a global economy, organizations are increasingly geographically dispersed, which means that the coordination process becomes increasingly complex and information-intensive....
Electronic Intermediaries Managing and Orchestrating Organizational Networks Using E-Services
Marijn Janssen. © 2010. 15 pages.
Organizations increasingly cooperate in organizational networks. Electronic intermediaries can provide all kinds of e-services to support the creation and management of such...
Architectures for Enabling Flexible Business Processes: A Research Agenda
Sietse Overbeek, Yiwei Gong, Marijn Janssen. © 2010. 19 pages.
For decades, information systems have been designed for controlling and managing business processes. In the past, these systems were often monolithic in nature and not made for...
Demand-driven Development of Service Compositions in Organizational Networks
Ralph Feenstra, Marijn Janssen, Sietse Overbeek. © 2010. 15 pages.
Organizational collaborate more and more in organizational networks to remain competitive. New systems can be created by assembling a set of elementary services provided by...
Electronic Intermediaries Managing and Orchestrating Organizational Networks Using E-Services
Marijn Janssen. © 2010. 15 pages.
Organizations increasingly cooperate in organizational networks. Electronic intermediaries can provide all kinds of e-services to support the creation and management of such...
Foreword
Marijn Janssen. © 2009. 2 pages.
This Foreword is included in the book E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy.
Handbook of Research on ICT-Enabled Transformational Government: A Global Perspective
Vishanth Weerakkody, Marijn Janssen, Yogesh K. Dwivedi. © 2009. 582 pages.
E-government has evolved from basic information provisioning to more integrated service offerings enabling citizen-centric services. The Handbook of Research on ICT-Enabled...
Electronic Intermediaries Managing and Orchestrating Organizational Networks Using E-Services
Marijn Janssen. © 2009. 15 pages.
Organizations increasingly cooperate in organizational networks. Electronic intermediaries can provide all kinds of e-services to support the creation and management of such...
The Role of Intermediaries in Multi-Channel Service Delivery Strategies
Marijn Janssen, Bram Klievink. © 2009. 11 pages.
The advent of e-government and the use of the Internet to connect governments to citizens and businesses have resulted into direct contact between government agencies and their...
Enterprise Architecture and Governance Challenges for Orchestrating Public-Private Cooperation
Bram Klievink, Wijnand Derks, Marijn Janssen. © 2009. 21 pages.
The ambition of the Dutch government is to create a demand-driven government by means of effective use of information and communication technology. This requires not only public...
E-Government Business Models: Theory, Challenges and Research Issues
Marijn Janssen, George Kuk. © 2009. 12 pages.
Stimulated by the need to reduce cost and improve service provisioning and client involvement at the same time, the concept of business models has gained attention in the...
Simulation for Supporting Business Engineering of Service Networks
Marijn Janssen. © 2009. 6 pages.
Today, the services industry provides the majority of all jobs in Western countries, and services tend to be delivered more and more using the Internet. The service economy is...
Transformation Strategies for Shared Service Centers in the Public Sector
Haiko van der Voort, Hans de Bruijn, Marijn Janssen. © 2009. 16 pages.
This chapter presents a set of critical choices for initiating a Shared Service Center (SSC) in a large public organization and the management of the transformation process...
E-Government Business Models for Public Service Networks
Marijn Janssen, George Kuk. © 2008. 19 pages.
Whilst the concept of business model has become popular in the networked economy, unexplored is whether it is equally applicable to e-government, which emphasizes cross-agency...
Integration and Enterprise Architecture Challenges in E-Government: A European Perspective
Vishanth Weerakkody, Marijn Janssen, Kristian Hjort-Madsen. © 2008. 22 pages.
Traditionally, government agencies are organized vertically around functional structures and there are almost no processes spanning departments and agencies. In such an...
Automating Governmental Cross-Agency Processes Using Web Service Orchestration: A Gap Analysis
Jeffrey Gortmaker, Marijn Janssen. © 2008. 11 pages.
In response to the demand for better service provisioning, governments from all over the world are looking for technologies to automate their cross-agency processes. This chapter...
Requirements on Cross-Agency Processes in E-Government: The Need for Reference Model
Jeffrey Gortmaker, Marijn Janssen, Rene W. Wagenaar. © 2008. 13 pages.
A big challenge for governments all over the world is to deliver secure, reliable, transparent and accountable services to their citizens and businesses. Effective and efficient...
Collaboration Methods and Tools for Operational Risk Management
Jürgen H.M. van Grinsven, Marijn Janssen, Henk de Vries. © 2008. 6 pages.
In this article, collaboration methods and tools are discussed for supporting multiple expert judgement issues. First, an overview of ORM will be provided by discussing the main...
The Strategic Determinants of Shared Services
Anton Joha, Marijn Janssen. © 2008. 12 pages.
Stimulated by recent advances in information and communication technology, and in their continuous pursuit for ways to reduce costs while at the same time improving customer...
Integration and Enterprise Architecture Challenges in E-Government: A European Perspective
Vishanth Weerakkody, Marijn Janssen, Kristian Hjort-Madsen. © 2007. 23 pages.
Traditionally, government agencies are organized vertically around functional structures and there are almost no processes spanning departments and agencies. In such an...
E-Government Business Models for Public Service Networks
Marijn Janssen, George Kuk. © 2007. 18 pages.
Whilst the concept of business model has become popular in the networked economy, unexplored is whether it is equally applicable to e-government, which emphasizes cross-agency...
Automating Government Cross-Agency Processes Using Web Service Orchestration: A Gap Analysis
Jeffrey Gortmaker, Marijn Janssen. © 2007. 13 pages.
In response to the demand for better service provisioning, governments from all over the world are looking for technologies to automate their cross-agency processes. This chapter...
Requirements on Cross-Agency Processes in E-Government: The Need for Reference Model
Jeffrey Gortmaker, Marijn Janssen, Rene W. Wagenaar. © 2007. 16 pages.
A big challenge for governments all over the world is to deliver secure, reliable, transparent and accountable services to their citizens and businesses. Effective and efficient...
E-Supply Chain Orchestration
Alexander Verbraeck, Tamrat Tewoldeberhan, Marijn Janssen. © 2006. 7 pages.
The world today is witnessing a growing interest in conducting supply chain business processes electronically. Different supporting technologies are emerging, and many are...
Simulation for Business Engineering of Electronic Markets
Marijn Janssen. © 2005. 5 pages.
Information and communication technology (ICT) is applied to support the creation of electronic markets (e-markets). Electronic data interchange (EDI) is the exchange of...
Engineering a Service-Oriented Architecture in E-Government
Marijn Janssen. © 2005. 13 pages.
Service-oriented enterprise architectures have gained considerable attention of politicians and public servants as a solution for designing new applications and leveraging...
Simulation for Business Engineering of Electronic Markets
Marijn Janssen, Henk G. Sol. © 2002. 7 pages.
Developments in Information and Communication Technology (ICT) enable information systems to intermediate between sellers and buyers in electronic markets (e-markets). A business...